Refund policy

Information on the right of withdrawal and return for defects or non-conformities

1. Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days from when you or a third party designated by you (i) has received the product or (ii) in the case of the purchase of multiple products delivered separately in a single order, has received the last product.
To exercise the right of withdrawal, you should inform UNIMAE SRL with registered office in
Parma, via Giovanni Paisiello, 9 (CF and VAT number 02842590347 certified email: unimae@legalmail.it;
Write to customer service at info@unimae.it, specifying as subject: "Returns and Refunds" followed by the order number of reference.
To meet the withdrawal deadline, it is sufficient to send the request before the withdrawal period expires.
If you decide to withdraw, you will be refunded the payments you have made, excluding shipping costs, without undue delay and in any case no later than 14 days from when Unimae receives your decision to withdraw.
These refunds will be made using the same means of payment used by You for the initial transaction, unless You request the refund on a different means of payment, in which case You will be responsible for any additional costs arising from the different means of payment chosen by You. The refund may be suspended until the goods are received and especially after having viewed and checked the returned material.
If you have received the product, you are requested to return it to Unimae without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is respected if you send back the goods before the 14-day period expires. You will be responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

2. Return due to defect or non-conformity
If you have received an incorrect or damaged product, please indicate this as the reason for the return during the online return request, to be carried out in the same manner described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with the instructions for proceeding with the shipment.